Support

Presale Support

Our simulations are appropriate for middle school, high school, college and adult education. We take care to define and explain technical terms that may be new to the student.

We offer an instant free trial of On Your Own Coast-to-Coast. Try it here. For, the other programs included in your CWPubOnline subscription, watch promo videos on YouTube or learn more about each program on our website.

Yes. The documentation that accompanies our simulations contains technical information, teaching objectives and activity answers and step-by-step arithmetic solutions where appropriate. Plus, you’ll have instructions for use of the Current Curriculum Library along with our alignment to Common Core Standards.

We have three tiers:

 

Our School Plan allows access for unlimited teachers and students in a single building.

 

Our Teacher Plan allows access for one teacher and up to 30 students in one virtual classroom.

 

Our Homeschool Plan allows access for one teacher and up to five students in one virtual classroom.

 

CWPubOnline uses flat-rate rather than district enrollment pricing. You only pay for the tier you need based on the number of students actively using the programs, not based on the size of your school or district. Every plan includes access to all current programs; all future programs added at no extra cost; teacher guides for every program; email and phone support.

We accept school purchase orders, checks, and credit and debit cards. We accept orders via our website, phone, fax, email or physical mail.

You may request one by emailing customerservice@cwpub.com. Or download one from our website.

We process all orders within two business days.

Subscriber Support

Subscribed teachers can login to the Teacher/Admin Portal here. Enter your assigned username and password, and click LOGIN.

Students will need to ask their teacher or technology department to retrieve or change their logon information from the CWPubOnline Admin Portal. Teachers can click the Forgot your info? link and enter their email address. If you’re still having trouble, email customerservice@cwpub.com.

Our simulations work best in full-screen mode. For Mac, press Command + Shift + F. For Windows, press F11. For Chromebook, press the full-screen key (usually above the 5).

Browser zoom settings and screen resolution can also cause problems. Adjust your browser zoom to 90% or change your screen resolution.

If you’re still having problems, email screenshots and a detailed description of the issue to customerservice@cwpub.com, or fill out our Tech Support form here.

Under the School link in the Admin Portal, click the pencil to edit your school settings and make sure you have the logon hours set correctly. Remember, logon hours are set to the server time which is CST. You will need to adjust the times accordingly.

Yes! Teacher guides and admin portal instructions are available by logging into the admin portal and clicking the Help link.

Be sure to check the admin portal instructions, which can be found by logging into the admin portal and clicking the Help link.

 

Additionally, we have created YouTube playlists of short videos that will help walk you through every step of the process.

To upload multiple students at one time, you need to create a CSV (comma-separated values) file. This is easily achieved with Microsoft Excel. A template is available here.

 

Using the provided Excel template, enter data in each row for the students you want to import.

 

PLEASE NOTE:
Do not change the header labels in row 1. They must be present in your file when uploaded.
Do not skip any rows. Student info must start in row 2 and continue consecutively in the following rows.
‘grade_level’ and ’email_address’ are optional. You may skip those columns.

ALL OTHER FIELDS ARE REQUIRED.

 

When finished entering data, save the file as CSV (Comma Delimited). CSV (UTF-8) will not upload properly.
You have to change the file type in the MS Excel save window to save as a CSV, not an XLS or XLSX file. If you are using a Mac you will need to save as a Microsoft CSV.

 

Alternatively, upload the template to Google Sheets and download the completed spreadsheet it as a CSV.

Need additional assistance?